21 April 2020

We are looking for an Application Analyst who is well-versed with SharePoint to work with an exciting global client to deliver high-quality IT services.

Mandatory Skill(s)

  • At least 4-6 years of relevant experience in SharePoint;
  • Experience in administering Microsoft SharePoint sites (creation of document libraries/permissions settings);
  • Working knowledge in page design & work-flows customization utilizing SharePoint Designer;
  • Strong hands on expertise in ASP.NET, HTML, CSS, AJAX & JavaScript;
  • Knowledge of .NET based language (C#, VB.NET), .NET Framework & Relational Databases (SQL Server, Oracle);
  • Strong troubleshooting skills and experience to resolve critical & complex incidents;
  • Excellent communication skills;
  • Strong stakeholders management.

Desirable Skill(s)

  • ITIL Certified.

Responsibilities

  • Provide support for SharePoint based applications;
  • Escalate incident and event tickets to Level 3 teams within defined SLA;
  • Test and install security and functional updates, minor releases, and service packs to keep SharePoint and third party components up to date;
  • Provide trend analysis and root cause analysis on recurring incidents and defects;
  • Build and update knowledge base from incident and problem tickets;
  • Manage application jobs, and provide instructions to Level 1 Application Operations team for jobs recovery/execution;
  • Perform Service Requests (e.g. data patching, extraction of data or report, answer usage queries, etc).
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