Our client is an established organization within the Banking & Financial Services domain. They are seeking a Trader Voice Support Engineer. You will get to work collaboratively with the Global team in a DevOps environment.

Mandatory Skill(s)

  • Degree in Computer Science, Information Systems or Business;
  • Has at least 5 – 10 years of Unified Commuincation experience in financial services;
  • Hands-on experience in IP & Trading Telephony environment – IPC Unigy;
  • Working knowledge in Storage (NAS, SAN & WORM technology), IP networks (VoIP, Routing & Firewall) and Virtualization (VMware);
  • Hands-on experience of trading telephony systems – Global Voice Trading and ICE Instant Message;
  • Technical experience in Windows Desktop, Windows Server (2012, 2016, 2019), security monitoring, vulnerability management;
  • Understanding of SIP technology, networks, protocols and firewalls;
  • Experience on operational security guidelines and risk management;
  • Ability to independently evaluate and task priorities to meet tight deadline;
  • Excellent stakeholder management, communication, planning and organization skills;
  • Always delivers on commitments, on time and to consistently high quality;
  • Proactive and self-motivated team player with a strong sense of responsibility and accountability.

Desirable Skill(s)

  • Scripting or automation experience;
  • Experience on SQL, IPC Uniqy, IMR voice recording.

Responsibilities

  • Provide business critical techno-functional support for the financial and trading market within the bank;
  • Involved in running, maintaining and enhancing the systems – trading telephony and instant messaging systems;
  • Involved in engineering, deployment, daily operations and client support for the global team;
  • Engineer and implement changes across the global trader voice platforms;
  • Engage clients and operational staff in day-to-day operations and scheduling of changes;
  • Manage system risks and resolve audit points associated with the trader voice systems;
  • Provide regular feedback for improvements to and efficiencies in processes, delivery methodologies and the operational service model.
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