An exciting opportunity for a Business Analyst to be part of the Change Management Team to engage both internal and external stakeholders to drive awareness, commitment and adoption for their Internet facing portals.

Mandatory Skill(s)

  • Degree in Computer Science, Engineering, Information Systems;
  • Has at least 3 years of Business Analyst experience;
  • Good understanding of business needs with a strong interest in Communications & Engagement Strategy and Enablement Plan;
  • Experience in stakeholder management and partnership collaboration to drive System Adoption and Change Management strategy;
  • Knowledge in Portal Management and / or API Gateway Management;
  • Strong analytical, problem-solving skills and attention to detail;
  • Strong communication, presentation, and technical writing skills.

Desirable Skill(s)

  • Familiarity with Agile development methodology.

Responsibilities

  • Part of the Change Management team to strategize and drive the overall awareness and adoption plan of the various Internet facing portals;
  • Engage both internal and external stakeholders to drive awareness, commitment and adoption of the API and/or use cases;
  • Plan and execute the Communications & Engagement (Partnership and Stakeholder) Strategy, Training & Enablement Plan;
  • Facilitate the onboarding process and the enablement for the use of the systems;
  • Work closely with the internal technical team to handle specific API or use case usage requests;
  • Work with technical writers to curate and generate articles on the usage of the system;
  • Ensure necessary changes / enhancements are implemented and documented as per corporate standards and guidelines.
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