We are looking for a team lead specialising in deploying Google Collaboration Suite (Gmail, Calendar, Drive, Hangouts, Currents etc.) capabilities to reshape and modernise the workplace.  You will lead a vendor team of Google Suite Tier 1 & 2 support for the operational effectiveness of Google Suite and adjoining technologies in the collaboration ecosystem.  You will also lead the G Suite governance and policy efforts with IT leaders.

Mandatory Skill(s)

  • Minimum 5 years of experience in an information technology technical support role
  • Strong presentation and communications skills, and possess the ability to interface with end users effectively
  • Lead and facilitate enterprise rollout of custom solutions that integrate G-Suite functionality and work productivity/collaboration
  • Partner with other IT functions to evaluate, prioritize and resolve new issues & problem scenarios
  • Manage and administer Google EMM environment, enterprise Mobile App Store, device enrollments and resolve complex mobile OS specific issues
  • Take ownership of the overall G-Suite account management process integrated with enterprise IAM. Develop new system processes and improve existing ones for efficient G-Suite account lifecycle management
  • Partner with IT Security & Audit to enforce strict cross platform security and audit controls
  • Experience with end user support using a wide range of technology
  • Experienced system administrator
  • Expertise in administration and configuration of enterprise mobility management

Desirable Skill(s)

  • Google Apps Certified Administrator (preferred)
  • G-Suite Certified (preferred)
  • Experience with Google Forms, Sites, Data Studio and Classroom

Responsibilities

  • Responsible for project implementation and support of all G-Suite related technologies
  • Engineer, test, install solutions to problems and defines areas for improvement as needed
  • Coordination of changes in conjunction with established change management policies
  • Monitoring systems alerts, performance and utilization reporting
  • Quickly responds to incidents and requests within a ticketing system, providing resolution within a complex, fast-paced business environment
  • Be a technical point of contact when it comes to testing, planning and rolling out new features and updates
  • Review current infrastructure and make recommendations for optimization
  • Provide documentation and knowledge transfer to other teams and team members
  • Perform other job-related duties as assigned
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