Command Centre Engineer

///Command Centre Engineer

Command Centre Engineer

We are seeking a Command Centre Engineer to provide operational support to L1 & L2 teams within the Corporate Banking team.

Mandatory Skill(s)

  • Degree in Information Technology, Computer Engineering, Computer Science or Information System;
  • At least 4 or more years of incident & problem management experience with ITIL process and people management;
  • Able to work in shift rotation to support the business 24 X 7 including weekends and holidays;
  • Understanding the SDLC promotion cycle;
  • Experience in ITIL concepts and best practices;
  • Dynamic individual with thirst to learn;
  • Strong teamwork in order to complete tasks efficiently;
  • Discipline and have eyes for detail;
  • Effective communication skills.

Desirable Skill(s)

  • Experience in application support role will be an advantage;
  • Exposure to banking industry is a plus.

Responsibilities

  • Provide 7 x 24 operational support to production support teams;
  • Facilitate investigation of complex technical issues;
  • Responsible for Incident Management and Reporting;
  • Point of escalation for support staff or management;
  • Review all daily activities and ensure completion of shift duties for each team and proper handover;
  • Coordinate disaster recovery testing and audit and facilitate business/operations communication during critical issues;
  • Consolidate and analyse management reports for presentation;
  • Ensure full compliance to audit requirements, operational standards, procedures and best practices;
  • Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams;
  • Ensures on-time communication to stakeholders on application issues and during critical times.
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2019-12-02T01:47:24+00:00

Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

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