Customer Experience Delivery Manager

///Customer Experience Delivery Manager

Customer Experience Delivery Manager

Our client is seeking a dynamic Customer Experience(CX) Delivery Manager to implement and scale initiatives to achieve better and seamless service delivery transformations.

You will be working on various initiatives to improve our clients customer experiences and implementing new ways of delivering seamless Customer Experience(CX) services.

Mandatory Skill(s)

  • At least 5 years of customer experience (CX), customer journey experience in the service industry;
  • Knowledge and implementation of customer experience and customer research projects;
  • Timely delivery of projects and strong project management skills will be required;
  • Strong written and verbal communication skills and should be good at presenting/ facilitating;
  • Should be a good team player as will be required to work with various project stakeholders.

Desirable Skill(s)

  • PMP Certification;
  • Design Thinking Training.

Responsibilities

  • Responsible for leading teams to develop an understanding of customers pain points and solution to deliver a more seamless and integrated experience;
  • Work alongside user interface and experience experts to improve customer facing digital services/ apps;
  • Responsible for re-looking at the back-end processes & coming up with solutions which allows the customers to easily interact;
  • Work closely with different teams to understand customers requirements better and providing appropriate solutions accordingly;
  • Prepare reports and statistics on a regular basis for submission to Senior Management.
Apply to this Job

2019-11-11T08:25:05+00:00

Sciente International wins again at HR Asia Recruitment Awards

For the 4th straight year, Sciente International’s sustained efforts have been recognised yet again with the awards for both, Best Specialist Recruitment Agency, and Recruitment Agency of the Year in the “under 50 employees” category.

Sciente International wins again at HR Asia Recruitment Awards

Our consultants help employers and job seekers find the right fit every day.

Contact Us