We are seeking a Command Centre Engineer to provide operational support to L1 & L2 teams within the Corporate Banking team. 

Mandatory Skill(s)

  • Degree in Information Technology, Computer Engineering, Computer Science or Information System;
  • At least 2 or more years of incident & problem management experience with ITIL process and people management;
  • Able to work in shift rotation to support the business 24 X 7 including weekends and holidays;
  • Understanding the SDLC promotion cycle;
  • Experience in ITIL concepts and best practices;
  • Dynamic individual with thirst to learn;
  • Strong teamwork in order to complete tasks efficiently;
  • Discipline and have eyes for detail;
  • Effective communication skills.

Desirable Skill(s)

  • Experience in application support role will be an advantage;
  • Exposure to banking industry is a plus. 

Responsibilities

  • ​Provide 7 x 24 operational support to production support teams;
  • Facilitate investigation of complex technical issues;
  • Responsible for Incident Management and Reporting;
  • Point of escalation for support staff or management;
  • Review all daily activities and ensure completion of shift duties for each team and proper handover;
  • Coordinate disaster recovery testing and audit and facilitate business/operations communication during critical issues;
  • Consolidate and analyse management reports for presentation;
  • Ensure full compliance to audit requirements, operational standards, procedures and best practices;
  • Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams; 
  • Ensures on-time communication to stakeholders on application issues and during critical times.
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