An exciting opportunity as a Service & Operations Manager handling overall management of Information Communication Technology (ICT) Infrastruture Service and Delivery operations.

Mandatory Skill(s)

  • Degree in Electrical Engineering, Computer Engineering/Science;
  • At least 5 years of working experience in managing, maintaining and supporting IT infrastructure operations & hosting environments;
  • Strong understanding in desktop, servers, network and security infrastructure as well as LAN & WAN protocols;
  • Able to drive team to work together to resolve complex issues by sharing in-depth knowledge and experience;
  • Strong team player, effective at communicating internationally and used to working closely with remote teams;
  • Independent and able to manage projects, vendors and stakeholders with strong customer facing and communication skills;
  • Proactive and self-starter with good analytical and creative thinking;
  • Able to work after-office hours if required.

Desirable Skill(s)

  • ITIL Certified;
  • Professional certifications (Network, Security, Virtualization) would be advantageous.

Responsibilities

  • Responsible for the Infrastructure platform implementation and operations related to Desktop, Systems, Network and Security within the organization;
  • Responsible to manage the operating budget as well as to support the procurement administrative related activities;
  • Provide technical solutions and ensure proper reviews of technical solutions on management of infrastructure to meet requirements for audits & compliances;
  • Managed vendors and IT service contracts ensuring the various service levels are met within the contractual agreement;
  • Ensure process and controls are in place to ensure the effective management of operations and services beyond the Service Level Agreements (SLA);
  • Review and approve change / service requests for infrastructure services, ensuring they are closed within agreed timelines;
  • Provide periodic Infrastructure health status report and maintain hardware and software assets;
  • Handle and manage incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA);
  • Organise regular project meetings, review the status and provide regular status monitoring on all project activities to management.
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