We are looking for a Highly Dynamic and Profound Operation Manager to manage the overall operation for Bangalore-based Off-shore Development Centre (ODC).

Mandatory Skill(s)

  • Degree holder with experience managing Development Centre or any Technology support group in a multi-platform environment;
  • Expertise in Project, Team and Vendor Management experience;
  • Good understanding of operational tools and software;
  • Good understanding of Application Development & Support and Incident & Change Management;
  • Good knowledge of Business Continuity Planning (BCP) and Disaster Recovery (DR);
  • Strong analytical and leadership quality;
  • Assertive, ambitious and enthusiastic.

Desirable Skill(s)

  • Knowledge in Core Banking domain;
  • Knowledge in Service Level Management and conversant in ITIL and CMMI methodologies;
  • Has a passion in the latest hardware/software technology.

Responsibilities

  • Manage requirements for ODC operations that include ODC host support, Core Banking and other Applications development within Asia and Europe regions;
  • Work with various units in prioritizing projects/issues, ensuring progress adhere to agreed schedule/stipulated timeframe;
  • Ensure services provided by vendors meet the terms of Service Level Agreement;
  • Involved in the implementation of ITIL and CMMI processes, including in-house policy;
  • Perform Project Management and Team Management;
  • Manage the plan/strategy for Business continuity planning (BCP) and Disaster Recovery (DR), as well as addressing Compliance, Risk and Security matters within ODC.
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