Excellent opportunity to grow your career in the Customer Relationship Management – CRM with a Financial Institution.

Mandatory Skill(s)

  • Degree in Computer Science or Business Information Systems;
  • Good experience in requirement management especially in Customer Relationship Management (CRM);
  • Familiar in at least one of the CRM tools / systems;
  • Knowledge in Business analysis process, tools and techniques;
  • Proficient with Microsoft Office (MS Office) applications including MS Word, Excel and PowerPoint;
  • A keen eye for detail for efficient planning and execution;
  • Great interpersonal skills with ability to manage and communicate with various stakeholders efficiently;
  • Highly self-motivated and independent.

Desirable Skill(s)

  • Project Management experience.

Responsibilities

  • Responsible for end-to-end CRM projects, enhancement, support;
  • Involve in new project implementation, enhancement and Business As Usual;
  • Responsible for working with business users to gather, understand and document business requirements;
  • Coordinate with stakeholders to conduct business requirements walk-through on enhancements and new projects;
  • Articulate business requirements and translate them into technical specifications;
  • Create and execute testing plans and coordinate User Acceptance Test;
  • Analyse business processes, initiate improvements to enhance efficiency of workflow;
  • Identify obstacles, proactively mitigate risks and escalate issues to be resolved effectively;
  • Ensure necessary changes / enhancements are implemented and documented;
  • Adhere to company, project and support standards and guidelines.
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