You will form part of the Group Customer Experience and Innovation unit, a multi-disciplinary team that drives value creation for our client's business, with a focus on
designing customer journeys, assets and experiences for multiple touchpoints.

Mandatory Skill(s)

  • Minimum Bachelor’s Degree in Design/Engineering, Business or Humanities;
  • 10+ years of relevant working experience in product development/management, customer-oriented, or service-related functions/organisations in roles that involve understanding customer needs, redesigning customer journeys, leading to improved business performance;
  • Good leadership qualities and mentorship abilities;
  • Creative problem solver;
  • Excellent interpersonal skills;
  • Inherently empathetic and curious;
  • Good communicator with excellent presentation skills;
  • Is a team player with the ability to engage internal/external stakeholders.


Desirable Skill(s)

  • Experience in working with insurance/finance products;


  • ​Lead a team of designer researchers to redesign key customer journeys;
  • Work collaboratively with internal stakeholders and customers to improve these key customer journeys;
  • Provide completed, detailed journey blueprints to Strategy & Transformation team for them to operationalise these journeys;
  • Facilitate Group Marketing/CXI initiated projects by researching, conceiving, sketching, prototyping, and delivering better solutions customers;
  • Research and provide insight into helping transform Group Marketing’s product development and product management processes/structures;
  • Mentor and assist with the personal development of CXI team members.
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