An established company in the financial sector is seeking for a leader to head the team for Customer Communication Management (CCM) projects. It's an excellent opportunity to deepen your leadership and technical skills with focus in CCM tools.

Mandatory Skill(s)

  • Bachelor Degree in Computer Science or Information Technology;
  • At least 8 years of experience in implementing Customer Communications Management (CCM) Tools;
  • Prior experience in mentoring and leading a team in the end-to-end implementation of CCM projects;​
  • Experience in CCM Tools implementation (i.e. Quadient Inspire, GMC, OpenText StreamServe, Pitney Bowes EngageOne, ExStream);
  • Technically strong in Java, Rest API, SQL, HTML, MQ, Unix, Windows, JIRA, Confluence, Cloud Computing;
  • Excellent interpersonal and communication skills to interact with stakeholders, users and technical personnel at different levels;
  • Ability to galvanized multiple teams to work together to resolve issues;
  • Be proactive, thorough, and well-organized.

Desirable Skill(s)

  • Knowledge in Agile/ Scrum.

Responsibilities

  • Mentor and lead team in the end-to-end implementation of Customer Communications Management (CCM) projects;
  • Ensure project delivery in accordance to Service Level Agreement and IT policies;
  • Analyze users requirements, design, develop, test and implement the CCM system;
  • Maintain allocated applications by trouble-shooting problems and providing effective solutions;
  • Provide advice, innovative solutions, support and technical training on all applications related matters;
  • Evaluate and recommend technologies, which will maximize the returns for the business;
  • Manage and review application delivery / support and harmonizing stakeholders;
  • Implement technical best practices for development;
  • Support peers and Section Head when required.
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