An excellent opportunity as Information Technology (IT) Support Engineer to work within the bank to deliver the Information Technology (IT) automation initiatives and roadmap.

Mandatory Skill(s)

  • Diploma or Degree in Computer Science or Information Technology;
  • Has 5 years of technical experience in JAVA based applications and L2 production support activities;
  • Excellent troubleshooting skills in Desktop and various Operating Systems (OS) like Linux, Windows;
  • Good experience in database applications and application servers like Jboss EAP, Apache Tomcat;
  • Provide technical specifications for system/process enhancements;
  • Team player with ability to function independently and work with regional teams and vendors;
  • Strong team management experience;
  • Strong oral and written communication and interpersonal skills.

Desirable Skill(s)

  • ITIL Certified.

Responsibilities

  • Monitoring and maintaining the general health of the IT System;
  • Ensuring the systems are operating at optimal level without issues​ and manage the change requests, defects management as well as the business-as-usual activities;
  • Involved in hands-on technical troubleshooting and support, lead the level support engineers and also coordinate projects when needed;
  • Suggest improvements by providing technical specifications for system / process enhancement;
  • Involved in requirement analysis and responsible to support for enhancements, fixes and emergency application changes;
  • Ensure IT systems are operating with high efficiency;
  • Prepare reports for business units and management;
  • Develop implementation, integration, documentation and user guide according to agreed standards.
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