An exciting opportunity for a strong leader to take care of Infrastructure related operations across multiple lines of business, leveraging industry best practices in a well-established organization.

Mandatory Skill(s)

  • Degree in Computer Science, Computer Engineering or Information Systems;
  • More than 8 years of IT experience, with more than 5 years in managing IT Service Management/Delivery;
  • Strong understanding of Computer Operations, Production, Incident, Problem & Change Management;
  • Good understanding of operational tools, software and hardware to ensure smooth running of IT Services;
  • Knowledge in Service Level Management and conversant in ISO, ITIL, ITSM and/or SQA;
  • Strong analytical skills, with leadership quality and demonstrate ability to conceptualize and communicate clearly;
  • Good understanding of challenges in complex financial services environment;
  • Ability to galvanized multiple teams to work together to resolve issues;
  • Be proactive, thorough, and well-organized;
  • Good verbal and written communication skills.

Desirable Skill(s)

  • ITIL Certified;
  • PMP / PRINCE2 Certified.

Responsibilities

  • Provide leadership for business-as-usual (BAU) work across multiple business lines;
  • Manage Incident, Problem, Change to ensure efficiency of the established procedures to achieve optimum performance levels;
  • Identify key risks and ensure that all incidents all resolved;
  • Work closely with other IT team and vendor relationship to ensure the overall service delivery as per SLA;
  • Work closely with Business and Technology teams globally to bring to closure on all incidents;
  • Leverage project management skills to participate in the delivery of any ITSM-related initiatives;
  • Lead initiatives that work towards process improvements and overall effectiveness in areas of responsibilities;
  • Manage the team in terms of staff requirements, job descriptions, staff appraisals, set performance objectives, work discipline and salary reviews;
  • Develop effective and workable framework for managing and improving IT service delivery in the organization.
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