An exciting opportunity as an Application Support professional to enhance and maintain the service level of Java applicationsÂ for a leading e-commerce service provider in Singapore.Â
- Diploma in Computer Science, Computer Engineering or Information Systems;
- Has sound knowledge inÂ Java, PHP, SQL, Unix, HTML, JS, CSS andÂ JSP;
- Prior experience in Level 1 support for applications usage, cause of applications defect and data related issues;
- Has flair forÂ troubleshooting of software applications and customer oriented mindset;
- Self-driven and a strong team player;
- Excellent written and verbal communication skills.
- ITIL Certified.
- Act as first level technicalÂ contact point forÂ internal and external customers;
- Handle troubleshooting of applications issues, analyze defect for both application and data related matters;
- Responsible to assist in resolving issues and follow-up on cases;
- Escalate to next level for complex issues and track to ensure problems are resolved withinÂ Service-Level Agreement;
- Able to perform standby duty for technical support on weekends.