An exciting opportunity for a strong leader to take care of Data Center related operations across multiple lines of business, leveraging industry best practices in a well-established bank. 

Mandatory Skill(s)

  • More than 10 years of IT experience, with more than 5 years in Data Center Management;
  • Competent in managing Data Center or any Technology support group in a multi-platform environment, namely MVS/AS400, UNIX and WINTEL;
  • Strong analytical skills, with leadership quality and demonstrate ability to conceptualize and clearly communicate the findings;
  • Strong understanding of Computer Operations, Production & Output Control and Problem & Change Management;
  • Good understanding of operational tools and software especially in automation initiatives within Data Center
  • Knowledge in Service Level Management and conversant in ISO, ITIL. ITSM and/or SQA;
  • Good understanding of challenges in complex financial services environment;
  • Ability to galvanized multiple teams to work together to resolve issues;
  • Be proactive, thorough, and well-organized;
  • Good verbal and written communication skills;
  • Excellent soft skills especially interpersonal and presentation skills.

Desirable Skill(s)

  • ITIL Certified.

Responsibilities

  • Provide leadership in the Data Center for Output Management and Scheduling across multiple business lines;
  • Lead initiatives that work towards process improvements and overall effectiveness in areas of responsibilities;
  • Manage the team in terms of staff requirements, job descriptions, staff appraisals, set performance objectives, work discipline and salary reviews;
  • Continual process improvement, ensure efficiency of the established procedures to achieve optimum performance levels for the Data Center Operations;
  • Supervise the Data Center Operations staff during periods of crisis or problem situations;
  • Identify key risks and ensure that all incidents all resolved;
  • Work closely with Business and Technology teams globally to bring to closure on all incidents;
  • Assess requirements and issues to find solutions to business needs;
  • Influence Stakeholders to arrive at consensus on these solutions;
  • Ensure proper management techniques and best practices/processes are applied, including reporting and timely status updates;
  • Provide constant reviews and feedback on areas of potential risks and threats to identify these risk elements and take appropriate corrective and/or preventive measures.
Apply to this Job