A meaningful career opportunity as regional desktop lead within a dynamic work environment in the banking industry.

Mandatory Skill(s)

  • Degree in Computer Science, Information Systems or Business;
  • Has 5-8 years of experience overseeing desktop operation from a regional perspective;
  • Experienced in leading and reporting Key Risk Indicators (KRIs);
  • Good understanding of different financial services operations and processes;
  • Proficient in stakeholder management;
  • Self-driven, attention to details and a fast learner;
  • Excellent communication, planning and organization skills.

Desirable Skill(s)

  • Experience working in Financial Services industry.

Responsibilities

  • Oversee Desktop Support Services, provide guidance, knowledge transfer, and mentoring to Desktop Support Team Leads;
  • Host monthly service delivery meetings with branches to provide direction or all Desktop Support Team Leads in Asia; 
  • Review and approves Service Requests, Change Requests & Global Changes;
  • Participate and/or lead project efforts for continual improvement for customer-facing tasks, project related tasks and internal process-related;
  • Oversee VIP desktop and user support service to very important customers;
  • Manage the support & reporting of Key Risk Indicators for each location to Internal Risk team for desktop maintenance, inventory and software distribution and security maintenance;
  • Act as a customer relationship liaison, giving internal customers (e.g. Secretaries, VIP users) a channel to voice concerns and work to resolution;
  • Coordinates, develops and/or reviews end-user documentation and instructions;
  • Participates in troubleshooting of issues with the Incident Manager, Problem Manager and Engineering Team.
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